Refund Policy

1Try before you pay

Every company starts with a 14-day free trial to fully evaluate the platform before paying anything. This policy explains when payments made afterwards can be refunded.

2Refund eligibility

• Refunds can be requested within 14 days of payment.
• The request must be made before the service is implemented or used.
• Requests made after this period are not accepted.

3Non-refundable items

• Services that have been fully implemented or delivered.
• Subscriptions and licenses after activation or use.
• Custom orders, such as customization and bespoke development, once work has started.

4Partial refunds

A partial refund may be granted depending on the implementation stage and how much the service has been used; the support team determines the amount under internal policies.

5How to request a refund

• Contact us at sales@tebalink.com with your invoice number and the reason for the refund.
• Requests are reviewed within 3 to 5 business days.
• If approved, the amount is returned to the original payment method within 7 to 14 business days.